▪️ Step 1
Fill out our Request Form and we’ll reply within 24hrs to confirm everything.
▪️ Step 2
We’ll collect your luggage from your accommodation staff after you check-out.
▪️ If this isn’t possible where you’re staying, we’ll arrange to collect it from you in person before you check-out.
▪️ Step 3
After storage here in Hakuba, your luggage will be sent to your chosen pick-up point so that it arrives in time for your flight or onward travel. *You can change the date and location you want your belongings sent to anytime here.
Scroll down for FAQ.
Pick-up your bags from the courier service desk at your departure airport the day of your flight (see airport pick-up locations here).
Pick-up your bags at a different hotel anywhere in Japan. We’ll have it there to collect on your check-in date.
For hotel deliveries we need to know…
1) Hotel name.
2) Check-in date.
3) The name your booking is under.
You can give us those details in your online request.
Other Addresses Nationwide
If you want your items sent to an Airbnb, guesthouse or other ‘regular address’ (such as a house, apartment or workplace) we can arrange that too.
Note: Someone will need to sign for & receive your luggage when it arrives.
Frequently Asked Questions