Picking-Up Your Belongings

All you’ll need is the name your Hakuba Luggage booking is under and your passport (ID). They may also ask for the courier numbers we gave you in your confirmation email, so keep them on you just in case.

Don’t worry. Anyone working at the airport will know where their airport’s GPA Delivery Service Counter is. Ask one of the airport staff and they’ll help show you the way. If you need to, you can call us anytime too. (+81) 080-2445-0138.

While very unlikely, if you suspect your belongings have been damaged, point out the damage to the courier service desk staff and ask them to call us on (+81) 080-2445-0138. That way we can help you right away, before you fly home.

-If you notice damage after arriving home, making a claim will be more difficult. Please contact us by email and we’ll help you contact the courier company.

Your bag/s will arrive at the airport the night before your flight. You can pick them up anytime on the day of your flight between the business hours of each pick-up location (see maps below).

Your belongings will leave our storage facility in Hakuba 3-4 days before you pick them up, so they should be there. Most likely they’re at the other terminal’s GPA counter. Give the courier counter staff your name and courier numbers (see our booking confirmation email) so they can locate them. If you need our help, ask the staff to call us on (+81) 080-2445-0138 so we can speak with them and A) Find out where your belongings are, and B) How to proceed from there.

There is no pick-up point in terminal 3, however you’ll need to pass through terminal 2 to get to terminal 3 and there’s a pick-up point there. You can get your bag/s back from Terminal 2’s pick-up point on the 1st floor.