Once your luggage has been stored in Hakuba it will be sent via Kuro-neko courier service to your designated pick-up point.
Narita Airport and Kansai Airport have multiple pick-up points. See our confirmation email for the point you can get your bag/s back, then see the appropriate map below.
■ Your bag will be sent to the terminal / wing pick-up location of your flight.
Click the map to enlarge it (Chitose Airport)
Need help? Email us at firstname.lastname@example.org,
or call us on (+81)080-2445-0138