Once your luggage has been stored in Hakuba it will be sent via Kuro-neko courier service to your designated pick-up point.
Narita Airport and Kansai Airport have multiple pick-up points. See our confirmation email for the point you can get your bag/s back, then see the appropriate map below.
Common Concerns
- What should I do if my belongings have been damaged?
While very unlikely, if you suspect your belongings have been damaged, point out the damage to the courier service desk staff and ask them to call us on (+81) 080-2445-0138. That way we can help you right away, before you fly home.
-If you notice damage after arriving home, making a claim will be more difficult. Please contact us by email and we’ll help you contact the courier company.
- What time can I get my belongings back?
Your bag/s will arrive at the airport the night before your flight. You can pick them up anytime on the day of your flight between the business hours of each pick-up location (see maps below).
- What if they don’t have my belongings when I go to collect them?
Your belongings will leave our storage facility in Hakuba 3-4 days before you pick them up, so they should be there. Most likely they’re at the other terminal’s GPA counter. Give the courier counter staff your name and courier numbers (see our booking confirmation email) so they can locate them. If you need our help, ask the staff to call us on (+81) 080-2445-0138 so we can speak with them and A) Find out where your belongings are, and B) How to proceed from there.
Airport Maps
■ Your bag will be sent to the terminal / wing pick-up location of your flight.
Click the map to enlarge it (Chitose Airport)
or call us on (+81)080-2445-0138
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